Doody Detectives Terms of Service
Last Updated: March 10, 2025
1. Acceptance of Terms
By accessing and using the Doody Detectives website (doodydetectives.com) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
2. Services
Doody Detectives ("Company") provides pet waste removal services as described on our website. Services include scooping, bagging, and disposal of pet waste. Service frequency is as agreed upon with the client (e.g., weekly, bi-weekly, one-time).
3. Client Responsibilities
Access: Provide safe and unobstructed access to the service area on scheduled service days. Ensure gates are unlocked and accessible. If we are unable to clean due to access issues, you will be charged for that scheduled service.
Pet Safety: For the safety of our technicians, please secure all pets during service, unless prior arrangements have been made with the Company. While we understand some pets are friendly, even the most well-behaved animals can react unpredictably in new situations. Our technicians reserve the right to reschedule service if they feel unsafe at any time due to an unsecured pet.
Updates: Notify Company immediately of any changes in pet ownership, number of pets, or if your pet(s) will not be using the yard for a certain period (i.e., vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s).
Payment: Pay all fees according to the agreed-upon schedule.
4. Payment
Payment Terms: Payment for services is due according to the agreed-upon schedule. You will be invoiced monthly for all services performed during that period. A valid payment method is required to be kept on file. Payment for our subscription services is processed securely through Stripe, a leading third-party payment gateway. We accept the following payment methods:
Visa
Mastercard
American Express
Discover
Late Payments: A late payment fee may apply to overdue accounts. Service may be suspended for non-payment. Unpaid balances are due within 15 days.
Failed Payments: If your payment method fails, you will be notified and given a reasonable opportunity to update your information. Failure to do so may result in service suspension.
Fees and Promotions: Fees and promotions are subject to change at any time with at least two (2) weeks' prior written notice.
5. Cancellations and Rescheduling
Notice: 24-hour notice is required for cancellations or rescheduling.
Fees: Failure to provide adequate notice may result in a cancellation fee.
Company Cancellations: Company reserves the right to cancel or reschedule services due to inclement weather, unforeseen circumstances, or holidays. In this event, we will be responsible for servicing your yard as soon as possible.
6. Limitation of Liability
Unforeseeable Events: Company assumes no liabilities for damages to yards, gates, pets, or other properties, or for injuries caused by circumstances beyond its control (e.g., weather, acts of God, pet actions).
Liability Cap: Liability is limited to the amount paid for services rendered.
Indemnification: Client agrees to indemnify and hold harmless Company from any claims arising from the client's negligence or breach of these terms.
7. Disclaimer
Service Efforts: Company strives to provide excellent service, but results cannot be guaranteed.
Waste Hazards: Pet waste may contain harmful bacteria and parasites. Company is not responsible for any illness or injury resulting from contact with pet waste.
Website Accuracy: While we strive to keep the information on our website accurate and up-to-date, we make no warranties or representations as to its completeness or accuracy.
8. Pricing
Pricing Factors: Pricing is based on factors like service frequency, yard size, and number of dogs.
Current Pricing: Contact us for current pricing details and a personalized quote.
9. Service Interruption
Pausing/Cancelling Service: Either party may terminate service (in writing) at any time. Clients may also pause service.
Resuming Service: Pausing or canceling does not guarantee a specific spot on the schedule if service is resumed or requested in the future.
10. Refunds
Company Error: Refunds are provided for services not rendered due to company error.
No Other Refunds: Refunds are not provided for services rendered as agreed upon.
11. Intellectual Property
Ownership: Unless otherwise stated, Doody Detectives and/or its licensors own the intellectual property rights for all material on doodydetectives.com. All intellectual property rights are reserved.
Limited License: You may access and use the website for your personal use, subject to the restrictions in these terms.
Restrictions: You may not copy, republish, sell, rent, sub-license, reproduce, duplicate, copy, redistribute, or otherwise exploit any material from the website without our express written permission.
12. User Comments
Responsibility: Users are solely responsible for any comments they post on the website.
Monitoring: Doody Detectives reserves the right to monitor and remove any comments that are inappropriate, offensive, or violate these Terms of Service.
13. Hyperlinking to Our Content
Permitted Links: Certain organizations may link to our website without prior written approval, including government agencies, search engines, news organizations, online directory distributors, and system-wide accredited businesses.
Other Link Requests: We may consider and approve other link requests from various organizations.
Linking Conditions: All links must comply with our linking guidelines.
14. Content Liability
Third-Party Content: We are not responsible for any content that appears on websites linked to or from our website.
15. Cookies
Required Cookies: The website uses cookies to help personalize your online experience. By accessing doodydetectives.com, you agree to use the required cookies.
Optional Cookies: You have the ability to accept or decline optional cookies.
16. Consent to Contact
Electronic Communications: By providing your contact information, you consent to receiving communications from us, including calls, texts, and emails. This includes automated messages and communications from third-party service providers we may use for billing, collections, or customer support.
17. Electronic Documents
Consent to Electronic Delivery: With your permission, we may provide you with electronic versions of documents related to your account, such as invoices and notices. Providing consent does not obligate us to provide all documents electronically.
18. Force Majeure
Unforeseeable Events: Company shall not be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, and governmental regulations.
19. Entire Agreement
Complete Understanding: These Terms of Service constitute the entire agreement between the parties and supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written.
20. Governing Law and Dispute Resolution
Governing Law: This agreement is governed by California law.
Dispute Resolution: Any disputes will be resolved through [Specify Dispute Resolution Method, e.g., mediation or arbitration in Butte County, California].
Waiver of Jury Trial: Client waives any right to a jury trial in any dispute arising out of or relating to this Agreement.
21. Severability
Invalid Provisions: If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck from these Terms of Service and the remaining provisions shall remain in full force and effect.
22. No Waiver
No Waiver of Rights: No waiver of any provision of these Terms of Service shall be effective unless in writing and signed by the waiving party.
23. Modifications
Notice of Changes: Company may modify these terms with [Specify Notice Period, e.g., 30 days] written notice to the client.
By initiating service, both parties agree to the above terms and responsibilities.
Doody Detectives
530-487-0349